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    FinancieroFinance

Interview with Carlos Gonzalez, Training Manager at Bankia

Regarding Training Express, he highlights “the professional attitude of their staff, and their speed of response.”

What is the relevance of languages in the financial sector?

Carlos González (C.G.): In today’s business environment, language training is a key factor in every individual’s professional development, and, therefore, a constant need for companies. Given the predominance of the Anglo-Saxon financial system, English has become essential in all economic sectors, including, of course, banking. A multilingual approach is a must if you want to grow globally, introduce new services, generate business relationships, or communicate with new employees abroad

How would you describe the language training policy at Bankia?

C.G.: At Bankia, we focus our language training efforts on those people who need to use languages at work on a regular basis and whose initial level, though adequate, is not high enough to allow them to meet the requirements of their position (intermediate levels).

What languages are the most sought after?

C.G.: Mainly English.

What percentage of your staff is receiving language training?

C.G.: Around 2% of our employees.

Given the predominance of the Anglo-Saxon financial system, English has become essential in all economic sectors, including, of course, banking.

Is the training that your employees receive in line with their job description?

C.G.: Given the industry that we work in, the program focuses mainly on Business English, in terms of content, but it also covers negotiation and presentation techniques, using language as a means to reach a larger audience.

How do your employees rate the training program?

C.G.: Judging by the results of the biannual surveys, employees are very satisfied with the program.

How long have you been working with Training Express? What services do they provide?

C.G.: We’ve been working with them for five years. They provide one-to-one and group programs, both face-to-face and virtual, on an ongoing basis, as well as customized intensive programs, both in Spain and in the UK.

What are the advantages of face-to-face training? And of other training models, such as virtual training?

C.G.: Each model has different advantages; the choice is normally made based on participants’ needs, training budget, etc. The ideal solution is to be able to combine both.

What aspects of your experience with Training Express would you highlight?

C.G.:The professional attitude of their staff, and their speed of response.

Source: “Link”, special issue on languages in cooperation with “Equipos y Talento”, issue number 2, 2011