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  • Sector:
    SaludHealth

Interview with Enrique Rodriguez Balsa, Human Resources Manager at Servier Laboratories

“Training Express strives for excellence and offers a personalized service”

What is the relevance of languages at Servier?

Enrique Rodriguez (E.R.): They are of primary importance. We are an international company, and languages are used every day.

What are the strategic guidelines behind your language training policy?

E.R.: There are two clear principles. First, never let anyone stay at the “I manage to make myself understood” or “With what I know, I can get by” stage, because, in a professional setting, it’s not enough to just get the general idea. And, second, let practice take precedence over theory: fewer years in the classroom and more minutes of actual use of English to get over any feeling of embarrassment or “stage fright”.

How many Servier employees are learning languages? What is their profile?

E.R.: We have 70 employees learning languages. Mainly, those employees in frequent contact with international teams (research, marketing, training and manufacturing).

How do your employees rate the training program?

E.R.: Very highly. Judging by the results of our surveys, employees are extremely satisfied.

Throughout these eleven years, the people at Training Express have demonstrated that they are true to their word, they strive for excellence, and they offer a personalized service.

Do you think the staff sees language training as a motivator?

E.R.: I think so. I have to say that sometimes I worry that the motivational aspect may take precedence over the educational role of the program. Training programs should never be considered a fringe benefit.

How long have you been working with Training Express?

E.R.: For more than eleven years.

What services do they provide?

E.R.: A wide range, that goes from traditional training to consultancy, translation, coaching, etc.

How do you rate these services?

E.R.:They are exceptional. Throughout these eleven years, the people at Training Express have demonstrated that they are true to their word, they strive for excellence, and they offer a personalized service.

What aspects of your experience with Training Express would you highlight?

E.R.: They love what they do, and make an effort to find out exactly what each client’s needs are.

What sets them apart from the competition?

E.R.: Their professionalism has its roots in their technical skills, but also in their passion for what they do, as well as their dedication to their clients’ development.

Source: “Link”, special issue on languages in cooperation with “Equipos y Talento”, issue number 2, 2011