Retail Customer Service

Job Specific

What is it?

Do you work in a shop or store or have direct contact with customers in the retail sector? Do you know all the language you need to carry out your job effectively in English, whilst maintaining your company's high standards of customer care? This course will give you all the language you need to help your customers get the most out of their retail experience and make sure they keep coming back for more!


Course Content

The following topics are covered in the course:

  1. Greeting Customers & Offering Help
  2. Giving Directions / Finding Things
  3. Discussing Advantages & Disadvantages
  4. Agreeing & Disagreeing with Customers
  5. Dealing with Money
  6. Customer Care

What am I going to achieve?

You will learn and practice relevant language to:

  • Greet new and returning customers and identify customer needs
  • Give clear directions to help customers locate products in a store
  • Describe products and services using comparatives, superlatives, modifiers and emphasizers
  • Politely agree and/or disagree with your customers' choices and opinions
  • Discuss and compare product prices, reductions, discounts, promotions, and take payments
  • Clearly state return & exchange policies and deal effectively with complaints

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